FAQs
Frequently asked questions
Quick answers about our products, security and support. Can't find what you're looking for? Our team is happy to help.
General
Can I request a free demo?+
Yes. Contact us and we'll arrange a free demo of any of our products.
How is my information stored?+
Information is stored in a secure remote cloud database.
Can I request my data without incurring any cost?+
Yes. This applies across all our applications — data requests are free of charge and can be made at any time.
OZI Core Banking
How secure is the core banking application?+
We use three-layer encryption technology to transmit data through a secure link.
How many branches can I create?+
Unlimited branches.
Is there a charge for creating branches?+
No. Creating branches is free.
How many staff can I create?+
You can create unlimited staff.
I can't find my logo and business name on the mobile app. What should I do?+
Update your business logo in the core banking application, then request that your business be listed on the mobile app.
I can't create new users. What should I do?+
Ensure all products have been duly added in the application, then try again.
Pluxrr
Is Pluxrr free?+
Yes. Downloading the app and signing up are free.
How do I pay on Pluxrr?+
You pay in the app. For bigger jobs, Pluxrr holds your money and releases it to the Service Pro only after you confirm the job is done.
How are Service Pros checked?+
Service Pros submit a valid ID, proof of address and any certificates. Our team reviews them before clients can find their profile, and taxi drivers' car details are verified too.
What does it cost to join as a Service Pro?+
Joining is free with no monthly fee. Taxi drivers keep the full fare. For other jobs paid through Pluxrr, we take 5%, capped at ₦2,000 per job.
What if I feel unsafe during a ride?+
Press and hold the SOS button in the app. Your two emergency contacts receive your location immediately and our team reviews every alert. If you are in immediate danger, call 112.
School Management
Why is the School Management Software free?+
To help school management maximise income and reduce the cost of running school activities. We earn income in other ways, so we don't charge schools.
Is my access limited on the School Management System?+
No. You get full, unlimited access.
Still have questions? Contact our team.
Request a free demo
See any of our products in action. Book a free, no-obligation demo with our team.